Clients - What our clients say about us

“We engaged Human Qualities to support us with our leadership development programme, during a challenging period of change for our organisation. Their ability to get under-the-skin of our organisation and to deliver something meaningful, real and useful for our leaders was quite breathtaking ”

David Bostock, Head of Training and Recruitment, Bauer Consumer Media

“We work in a competitive market where development and retention of talent is key to our success.  We have been working with Human Qualities for over 8 years.   Over this time, they have developed and facilitated a range of development centre programmes for our middle and senior managers, to support our global succession planning. 

Their knowledge and insight into our business has enabled them to design for us a range of bespoke assessment and development processes that really fit our needs.  These include a number of international training workshops to develop key competencies for our managers, and a mentoring scheme for our European business.

I value working with a company of Human Qualities' calibre.  Professional and extremely reliable, they are a group of very talented individuals who know our business inside out - I trust them 100% to deliver the right solutions for our needs.”

John Guthrie, Head of International Management Development, Hilton International

“We are a ground-breaking shared services organisation within a major multinational.  Our relationship with Human Qualities started in 2004, when they facilitated my Leadership Team, to enable us to develop our strategic leadership agenda for change.  This was key in helping us to gain clarity on the cultural changes needed to deliver our demanding business targets. 

Since then they have worked with us as key partners in this change.  Last year, they designed and facilitated change leadership workshops for all our managers, on a global basis.  The success of these depended on their ability to work innovatively and flexibly with different cultures and reactions to change.  This has really kick-started the mindset shift we needed.  We are currently working with them to build on the success of this initiative, through a number of interventions aimed at unlocking the potential in our organisation.

There are several reasons why I choose to work with Human Qualities.  They challenge me and my managers to think differently. Moreover, they have built lasting relationships with my team, shown a real understanding of our needs and an ability to deliver results.”

Dominic Holland, Head of Group Service Delivery, BAT

We’ve been working with Human Qualities since 1998.  Over the years they have continued to demonstrate their professionalism and expertise - as individuals and as an organisation.  We see them as a true business partner, who provides real added value solutions to our leadership challenges.

They have played a key role in developing our sales-force and improving the leadership skills of our managers, through a series of development workshops, 360° feedback, development centres and team events.  Their workshops consistently receive high ratings from our managers, for the way in which they offer practical learning, fun and insight within the context of our demanding operating environment. 

What’s more, we can see the results.  It’s helped us identify who our leaders of the future are, our people have clear development plans, and our managers know how to get the best from their people.  With Human Qualities’ support, we now have a culture that appreciates how to achieve great results though unlocking and harnessing the potential of our people. 

Demitri Gabrielides, National Sales Training and Development Manager, Wyeth Laboratories

"Human Qualities demonstrated their commitment to us from the start by investing their time to get to know our culture, people and business.

They keep me informed about progress and involve me where needed.  As a result, I feel completely comfortable trusting them to deliver results in a way that works for us.

We have been working with them to develop our managers, since 1999.  To facilitate this they have designed a tailor-made training programme, supported by a computerised 360° feedback process around our competencies. They deliver this for us on a regular basis, and feedback from delegates completing the programme has been overwhelmingly positive. Its practical approach means that they leave the course with increased confidence and new skills that they can immediately apply to the business.”

Angela Sherwood, Training Manager, Research Machines

"The team at HQ have really made it their business to understand our business, our culture, and the people that make it the company it mean feat given the global nature of our business which operates in markets as diverse as Japan, the Middle East and Poland. Their perceptive, insightful and professional approach has been received very well by HR and the line alike, enabling us to make enormous progress in building change and leadership capability at all levels”

Jane Howard, Head of Organisation Development, Leadership & Culture, BAT

"From the outset I knew that the people that I was talking to were the people who would be supporting us through implementation of the projects, and that level of personal, consistent contact was very important.

They are confident and experienced, delivering a first class level of expertise. Their flexible and pragmatic approach has been key to their success in developing solutions to meet our needs.

Our managers are growing in confidence as a result of the development and coaching programmes and we are seeing more and more people progressing within the organisation to fulfil their career goals."

Lyndsay Lewis, Head of Employee Development, BBC Worldwide

"When McNicholas plc introduced a complete new senior management structure along with many new staff, we had only one chance to bed it in and get it right. We commissioned Human Qualities with the task. With their help, advice and coaching we were able to build, train and fully utilise the new structure and staff within months. We are still today enjoying the benefits of this and working with Human Qualities - we would not hesitate to recommend them to any business or company.

Richard Hudson, Director of Building McNicholas plc